User Researcher / UX Designer (Consultant)

The role

We believe in the power of ingenuity to build a positive human future in a technology-driven world.

As strategies, technologies and innovation collide, we create opportunity from complexity.
Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

An innovation and transformation consultancy, we are over 3,200 specialists in consumer, defence and security, energy and utilities, financial services, government, health and life sciences, manufacturing, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Europe, and the Nordics.

Bringing Ingenuity to Life.

What We’re Looking for:

We are looking for talented people who are skilled in user research and UX design, who can work collaboratively with clients and their users to best meet their needs, from strategy through to the delivery of innovative digital services. Our goal is to deliver real change for our clients and their users, to ensure that digital services are accessible to all. You will plan and conduct user research in order to uncover user needs. You will analyse and translate this research into meaningful and actionable insights and communicate these findings and recommendations to team members and senior stakeholders. You will be able to convert these insights into high quality, best-in-class user experience design artefacts, for further testing & iteration. You will bring a strong understanding of both quantitative and qualitative research methodologies, as well as best practices and core principles of great UX design. You will have demonstrable experience and understanding of working within the GDS methodology. You will work with clients in a variety of sectors, with a focus on Public Sector. We are proud to use digital to create ingenious solutions and positive outcomes for the public sector. We work on cutting edge assignments in the largest government departments. We transform ALBs and government agencies through digital, and we support and transform front-line service delivery in Local Government through cutting use of cloud-technologies. Our digital specialists work alongside our experts in departmental policy, ensuring we deliver on users’ needs and departmental objectives. So if you are passionate about delivering world class digital solutions that fulfil users’ needs, open up access to society and do this in the most effective way possible, then this is the place for you.

What you’ll do:

As a researcher and user experience designer you will have been developing digital responses to complex client problems across for 3+ years. You will therefore have experience and knowledge of a wide range of design tools, software, techniques and processes - and know when to use them. Your key tasks and responsibilities will be to:

• Collaborate with multi-disciplinary teams, internally and beyond, to research, conceive, describe and craft useful, usable and delightful digital products and services

• Create and execute on research plans throughout the digital product development process

• Organise and run research interviews, support with note taking, do detailed write up, analyse the outputs and draw out insights, produce summary reports, and support the strategic design approach and planning

• Present research findings, insights experience strategy to a varied audience from senior marketing execs to technical architects and developers

• Shape UX solutions and rapidly visualize a proposition based on user insights, through collaboratively sketching, wireframing and prototyping

• Constantly develop the craft of research and UX, pushing creativity and innovation in our work

• Produce a range of artefacts from sketches, wireframes, prototypes, through to site maps, user flows and interface design where appropriate

• Have a strong focus on quality and timely delivery

• The role is heavily client-facing

Key Skills:

• Experience and understanding of working within the GDS methodology

• Experience of planning and conducting a variety of user research activities such as user interviews, panels and usability testing

• Experience of analysing and presenting research findings to a multi-disciplinary team

• Experience of rapidly sketching, scamping concepts and making prototypes

• Able to produce formal UX and visual design deliverables

• Able to use the usual design and prototyping software to a high standard (Such as: Photoshop, Sketch, Illustrator, Invision, Axure, Omnigraffle, Sublime/Atom, Keynote, pen and paper) + any you can introduce us to

• Able to interpret, follow and create design guidelines and principles

• Exemplary and creative storytelling with strong, clear and concise communication skills

• Willing to learn new tools as needed

About You:

• You are delightfully non-ego driven

• You are full of energy and passion for what you do

• You are constantly learning by teaching yourself and challenging your own and thinking

• You make others around you better by consciously teaching and unconsciously inspiring

• You have a strong work ethic, are organised, can manage complexity across multiple projects

• You have an eye for detail and ‘good enough’ never is

• You are an exceptional communicator

• You are collaborative, friendly, ‘hunchy’ with bags of initiative

The Design team

Our design and strategy teams work together to create a vision for measurably improving customer experience, anchored in user needs and supporting key business objectives.

More about Design
Ben McKeown Senior Designer

Ben McKeown

"The breadth of meaningful, positive impact work you can get involved with within PA is staggering. It’s inspiring working with smart, passionate people in a culture that genuinely understand the value and impact of good design."


We all work best when we feel valued, supported and life feels balanced, so we got the folks who actually work here to design our benefits.

Looking after you and yours

Flexible healthcare plans just for you or your family. Depending on your office location, we offer a range of benefits including dental, eye tests, gym discounts, Cycle to Work, and more.

Finding work/life balance

Now, more than ever, we’re big on flexible working. Whatever the situation at the time, we’ll have an open discussion about what works for you. We’ve also enhanced our parental leave, so you can make more time for what really matters.

Taking a break

Because there’s more to life than just work… All our office locations have competitive annual leave allowances. You can also buy up to five extra days per year.

Personal growth

Learning never stops – it feeds the mind, expands our skills, and strengthens our team. We offer a range of ongoing internal and external training programmes covering everything you'll need to feed and grow your career ambitions.

Planning for the future

Don't worry, we offer all the sensible stuff, including a pension, life assurance, income protection schemes, and PA shares.

Giving back

Take advantage of our great Give as You Earn scheme, or why not volunteer up to three days a year for a charity close to your heart?

A home for everyone

Whether just starting out, or a practised hand, we have active and firm-wide support communities in place to help everyone get the support they need.

Find out more

Going further afield

With offices in countries across the globe, as a firm, we’re able to relocate folks who want to move – whether temporarily or permanently. Your starting location doesn’t have to be forever, as your career takes off.


The base office for this role is Farringdon, London. However, you may sometimes be required to work onsite at client offices, too. You can find out more about our offices and remote working approach on our Locations page.


50 Farringdon Rd, London EC1M 3HE

Transport links

Our office is a short walk from Farringdon station. Farringdon is on the National Rail as well as Circle, Hammersmith & City, and Metropolitan Underground lines.

Farringdon - 5 minute walk
London Bridge - 15 minutes by tube
Waterloo - 12 minutes by tube

Our offices

Additional Information


  • Private medical insurance
  • Interest free season ticket loan
  • 25 days annual leave with the opportunity to buy 5 additional days
  • Company pension scheme
  • Annual performance-based bonus
  • Life and Income protection insurance
  • Tax efficient benefits (cycle to work, give as you earn)
  • Voluntary benefits (Dental, critical illness, spouse/partner life assurance

PA is committed to building an inclusive and supportive culture where diversity thrives, and all of our people can excel. We believe that greater diversity stimulates innovation, enabling us to fulfil our purpose of ‘Bringing Ingenuity to Life’, supporting the growth of our people, and delivering more enduring results for our clients.
We only recruit, promote and reward our people based on their contribution, without regard to gender, race, disability, religion, nationality, ethnicity, sexual orientation, age or marital status.
We welcome international applications, but we are unable to offer sponsorship for work permits, so you will need to have the full right to live and work in the UK. Unfortunately, your application will be automatically rejected if you do not have these rights.