Senior Production Support Engineer

The role

As part of our Digital team, you’ll work alongside colleagues from across PA ensuring processes and practices are put in place to enhance our clients applications and systems ensuring they can perform their daily work on optimised systems while in parallel continuously improving the service, both from a minor feature and service improvement perspective, including the implementation of change to reduce/prevent specific issues, automate processes and improve overall service stability.

What we’re looking for

Digital Operations is one of our growing capabilities as we look to provide live operational support and continuous improvement to our clients.

Within Digital Operations team we are looking for a Senior Production Engineer we skilled in Node.JS and GCP, who can identify problems and develop solutions; implement new features and seek to continually improve client applications. We’re interested in the following skills:

  • Ability to resolve root cause analysis and troubleshoot solutions
  • Experience in identifying efficiency improvements from manual actions to automated processes with a focus on continuous improvement
  • Confident in stakeholder management, incident management, and problem management
  • Experience in using monitoring tools, specifically Grafana & Kibana
  • High level of technical skills across the following technology stack:
    • At least 2 years of experience using Node.js.
    • Code, test and operate Node.js based services.
    • PaaS driven architectures in GCP.
    • Familiarity with GCP and their key services.
    • Understanding of DevOps pipelines –using Terraform & GCP Cloud RUN.
    • Effectively use tools and ingenuity to identify and fix defects before they become a problem.
    • Understanding of microservices architecture.
    • Understanding of application integration, event driven architecture and integrating multiple microservices.

What we're looking for

As a Senior Production Engineer you will be working within (or potentially leading a team) responsible for ensuring bugs are analysed and fixed within defined timeframes according to SLA’s; identifying and implementing features that will ensure continuous improvement of client applications through performance optimisation, and process improvements.

You could be working alongside, mentoring and supporting delivery and support colleagues within a shared service team or a dedicated team in a larger multi-supplier setting.

About us

We believe in the power of ingenuity to build a positive human future in a technology-driven world. As strategies, technologies and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further and faster. Our clients adapt and transform, and together we achieve enduring results.

An innovation and transformation consultancy, we are over 3,200 specialists in consumer, defence and security, energy and utilities, financial services, government, health and life sciences, manufacturing, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Europe, and the Nordics.

Bringing Ingenuity to Life.

The Engineering team

We have deep full-stack development expertise across multiple technologies. We have specialists in Architecture, Quality Assurance and DevOps – as well as colleagues with expertise in Cloud, Artificial Intelligence, Internet of Things and Technology Innovation.

More about Engineering & Devops
Front-End Developer

Claire Bates

"The thing I love most about working here is the people. I really enjoy working with people who make an effort to share knowledge, take mental health at work seriously, and care about addressing anything that isn’t working well."


We all work best when we feel valued, supported and life feels balanced, so we got the folks who actually work here to design our benefits.

Looking after you and yours

Flexible healthcare plans just for you or your family. Depending on your office location, we offer a range of benefits including dental, eye tests, gym discounts, Cycle to Work, and more.

Finding work/life balance

Now, more than ever, we’re big on flexible working. Whatever the situation at the time, we’ll have an open discussion about what works for you. We’ve also enhanced our parental leave, so you can make more time for what really matters.

Taking a break

Because there’s more to life than just work… All our office locations have competitive annual leave allowances. You can also buy up to five extra days per year.

Personal growth

Learning never stops – it feeds the mind, expands our skills, and strengthens our team. We offer a range of ongoing internal and external training programmes covering everything you'll need to feed and grow your career ambitions.

Planning for the future

Don't worry, we offer all the sensible stuff, including a pension, life assurance, income protection schemes, and PA shares.

Giving back

Take advantage of our great Give as You Earn scheme, or why not volunteer up to three days a year for a charity close to your heart?

A home for everyone

Whether just starting out, or a practised hand, we have active and firm-wide support communities in place to help everyone get the support they need.

Find out more

Going further afield

With offices in countries across the globe, as a firm, we’re able to relocate folks who want to move – whether temporarily or permanently. Your starting location doesn’t have to be forever, as your career takes off.


The base office for this role is Belfast. However, you may sometimes be required to work onsite at client offices, too. You can find out more about our offices and remote working approach on our Locations page.


79 Chichester Street, Belfast, BT1 4JE

Transport links

Our office is right in the city centre, a few minutes' walk from several Translink Metro stops, Lanyon Place and Great Victoria Street train stations. There’s also lots of parking in the vicinity – the closest being Victoria Square right across the road.

Laganside bus station – 5 minutes walk
Europa bus station – 12 minutes walk
Lanyon Place – 8 minutes walk
Great Victoria Street – 13 minutes walk

Our offices