Lead Support Engineer

The role

As part of our Digital team, you’ll work alongside colleagues from across PA ensuring processes and practices are put in place to enhance our clients applications and systems ensuring they can perform their daily work on optimised systems while in parallel continuously improving the service, both from a minor feature and service improvement perspective, including the implementation of change to reduce/prevent specific issues, automate processes and improve overall service stability.

As a Digital Operations Lead Support Engineer you will be  leading a team responsible for ensuring bugs are analysed and fixed within defined timeframes according to SLA’s; identifying and implementing features that will ensure continuous improvement of client applications.

You could be working alongside, mentoring and supporting colleagues on L1 and L2 teams, or you could be part of a dedicated L3 support team in larger multi-supplier settings.

What we're looking for

Digital Operations is one of our growing capabilities as we look to provide live operational support to our clients.

For our Digital Operations Lead Support Engineers we are looking for Engineers highly skills in Java, who can identify problems and develop solutions; implement new features and seek to continually improve client applications. We’re interested in the following skills:

  • Ability to resolve root cause analysis and troubleshoot solutions
  • Experience in identifying efficiency improvements from manual actions to automated processes with a focus on continuous improvement
  • Experience in using monitoring tools, specifically Grafana & Kibana
  • High level of technical skills across the following technology stack:
    • Java 8+
    • MVC, JDBC and RESTful
    • Building tools such as Ant, Maven and Gradle
    • Using a range of technologies and libraries in the Java ecosystem
    • Developing code using CI/CD tools
    • Using fundamental tools and languages E.g. SQL, Unix, CLI tools, PowerShell, Shell Scripting, HTML and CSS
    • External and embedded databases, relational and NoSQL, E.g. MongoDB, MySQL, Flink, Cassandra, SQL Server, Postgres. Developing schema for supporting business logic and data
    • Developing solutions in the cloud, using either Amazon Web Services (AWS), Google Cloud Platform (GCP)
    • Microservices architecture, including containers and serverless implementation. E.g. Kubernetes, Docker, OpenShift, AWS Lambda, Cloud Functions (GCP)
    • Experience in working across production and non-production instances of services
  • Experience of transitioning services from Project/Development into Live Operational Support
  • Clear written and verbal communication with an ability to convert technical language into business language so the client can understand
  • Ability to assess risk appropriately and to work under pressure while ensuring strong communication with the client and the Digital Operations team

About us

We believe in the power of ingenuity to build a positive human future in a technology-driven world. As strategies, technologies and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further and faster. Our clients adapt and transform, and together we achieve enduring results.

An innovation and transformation consultancy, we are over 3,200 specialists in consumer, defence and security, energy and utilities, financial services, government, health and life sciences, manufacturing, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Europe, and the Nordics.

Bringing Ingenuity to Life.

The Engineering team

We have deep full-stack development expertise across multiple technologies. We have specialists in Architecture, Quality Assurance and DevOps – as well as colleagues with expertise in Cloud, Artificial Intelligence, Internet of Things and Technology Innovation.

More about Engineering & Devops
Front-End Developer

Claire Bates

"The thing I love most about working here is the people. I really enjoy working with people who make an effort to share knowledge, take mental health at work seriously, and care about addressing anything that isn’t working well."

Benefits

We all work best when we feel valued, supported and life feels balanced, so we got the folks who actually work here to design our benefits.

Looking after you and yours

Flexible healthcare plans just for you or your family. Depending on your office location, we offer a range of benefits including dental, eye tests, gym discounts, Cycle to Work, and more.

Finding work/life balance

Now, more than ever, we’re big on flexible working. Whatever the situation at the time, we’ll have an open discussion about what works for you. We’ve also enhanced our parental leave, so you can make more time for what really matters.

Taking a break

Because there’s more to life than just work… All our office locations have competitive annual leave allowances. You can also buy up to five extra days per year.

Personal growth

Learning never stops – it feeds the mind, expands our skills, and strengthens our team. We offer a range of ongoing internal and external training programmes covering everything you'll need to feed and grow your career ambitions.

Planning for the future

Don't worry, we offer all the sensible stuff, including a pension, life assurance, income protection schemes, and PA shares.

Giving back

Take advantage of our great Give as You Earn scheme, or why not volunteer up to three days a year for a charity close to your heart?

A home for everyone

Whether just starting out, or a practised hand, we have active and firm-wide support communities in place to help everyone get the support they need.

Find out more

Going further afield

With offices in countries across the globe, as a firm, we’re able to relocate folks who want to move – whether temporarily or permanently. Your starting location doesn’t have to be forever, as your career takes off.

Location

The base office for this role is Belfast. However, you may sometimes be required to work onsite at client offices, too. You can find out more about our offices and remote working approach on our Locations page.

Address

79 Chichester Street, Belfast, BT1 4JE

Transport links

Our office is right in the city centre, a few minutes' walk from several Translink Metro stops, Lanyon Place and Great Victoria Street train stations. There’s also lots of parking in the vicinity – the closest being Victoria Square right across the road.

Laganside bus station – 5 minutes walk
Europa bus station – 12 minutes walk
Lanyon Place – 8 minutes walk
Great Victoria Street – 13 minutes walk

Our offices

Diversity Statement

We believe that diversity makes us a stronger firm and look to employ people with different ideas, styles and skillsets. This diversity stimulates a rich, creative environment – one in which our people develop, and our clients enjoy enduring results. We’re committed to recruiting, promoting and rewarding our people solely based on their ability to contribute to PA’s goals, without regard to their sex, race, disability, religion, national origin, ethnicity, sexual orientation, age or marital status.

We welcome international applications, but we are unable to offer sponsorship for work permits, so you will need to have the full right to live and work in the UK. Unfortunately, your application will be automatically rejected if you do not have these rights.