Digital Delivery Manager

The role

We believe in the power of ingenuity to build a positive human future in a technology-driven world.

As strategies, technologies and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

An innovation and transformation consultancy, we are over 3,200 specialists in consumer, defence and security, energy and utilities, financial services, government, health and life sciences, manufacturing, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Europe, and the Nordics.

Bringing Ingenuity to Life.

What you’ll do

As a confident self-starter, you will bring your digital delivery skills to a company where the talent-density is enviously high. You will have a pragmatic approach, a willingness to listen, learn and adapt and are energised by the challenges our clients bring. Above all, you are a selfless team player and understand the importance of your craft. You’ll have some demonstrable experience of delivering, or significantly contributing to the delivery of, digital projects.

You will work as part of cross-functional teams delivering digital products and services, digital transformation and digital service design projects. You will develop and implement tactical plans, run project rhythms and reporting and motivate and inspire project teams. In discussion and agreement with the team, you’ll implement the delivery approach and take responsibility for ensuring projects are delivered successfully.

You will have experience of running Agile ceremonies and understand the different delivery models available. You will work with the Assignment Manager or Partner to ensure our delivery solutions are robust, risk managed and commercially strong.

The big picture

  • Develop a good understanding of PA’s purpose, goals and vision; and understand why clients come to PA
  • Collaborate with mixed-disciplinary teams to deliver digital products and service
  • Keep up to date with opportunities issues and trends, have a point of view and contribute to the Digital Delivery Community of Practice

Key responsibilities

  • Formulate delivery plans and set projects up for success
  • Manage JIRA, Confluence and other collaboration spaces effectively, remaining close to the detail throughout the project/product lifecycle
  • Attend or facilitate discussions around delivery approach
  • Build relationships with other capabilities and with our clients
  • Work with the team and client to prioritise the work that needs to be done against the capacity and capability of the team
  • Spot warning signs of things going wrong and provide recommendations to alleviate delivery challenges
  • Be involved in estimating and defining effort for projects, to create proposals and Statements of Work for internal review
  • Set an example of what great Delivery Management looks like, ensuring quality and attention to detail is embedded throughout our work.
  • Spot warning signs of things going wrong and provide recommendations to alleviate significant delivery challenges
  • Deliver projects and products using the appropriate delivery methodology, learning and iterating frequently

Delivering quality at pace

  • Become adept in our processes and techniques to deliver projects, including effective agile and governance ceremonies
  • Draw on experience, learnings and expert counsel to ensure quality outcomes are delivered throughout the project
  • Demonstrate knowledge and skills to deliver, but identify when to ask for help

Communication

  • Maintain effective performance and clear, calm verbal and written communications in all circumstances, encouraging others to do the same
  • Ensure feedback is flowing appropriately, is observed, analysed and actioned by the team to improve delivery practices
  • Confidently run project rhythms and routines, with the team and client

Collaborating and partnering

  • Actively build relationships with colleagues, clients and third party contacts to achieve progress on objectives and shared interests
  • Collaborate with assignment leads and team members as part of the creation and solution-finding process
  • Seek constructive outcomes in discussions, challenge assumptions but remain willing to compromise when it is beneficial to progress.

Governance

  • Keep accurate and up to date delivery governance, including RAID logs and escalate
  • Understand enough of the technical domain to understand the technical risks arising from the development process
  • Fully understand the delivery practices in use

Key Skills

  • Excellent communication skills, exemplifying positive client service behaviours
  • Excellent written and numerical skills
  • Confident and well organised
  • Excellent attention to detail
  • A SCRUM certificate is a big plus

You may be required to go into client organisations and work onsite for periods of time.

The Delivery team

We build high-performing teams to scope, set up and lead engagements that deliver digital transformation, digital products and digital services; combining the best methodologies, people and conditions.

More about Delivery
Lauren Davies Delivery Lead

Lauren Davies

"No matter how busy we might be, in the Delivery team we always spare the time to come together to socialise, share knowledge, mentor, and ultimately develop our practice. With such varied backgrounds, different members sharing how they wouldovercome challenges is invaluable, and somethingI’ve not really experienced elsewhere."

Benefits

We all work best when we feel valued, supported and life feels balanced, so we got the folks who actually work here to design our benefits.

Looking after you and yours

Flexible healthcare plans just for you or your family. Depending on your office location, we offer a range of benefits including dental, eye tests, gym discounts, Cycle to Work, and more.

Finding work/life balance

Now, more than ever, we recognise the value of flexible working. As soon as you join, we’ll have an open discussion about what works best for you. We’ve also enhanced our parental leave, so you can make more time for those major family milestones.

Taking a break

Because there’s more to life than just work… All our office locations have competitive annual leave allowances. You can also buy up to five extra days per year in addition to your standard allowance.

Personal growth

Learning never stops – it feeds the mind, expands our skills, and strengthens our team. We offer a range of ongoing internal and external training programmes covering everything you'll need to grow your career ambitions and keep you curious.

Planning for the future

We offer all the sensible things as well, including a pension, life assurance, income protection schemes, and PA shares.

Giving back

Take advantage of our great Give as You Earn scheme, or why not volunteer up to three days a year for a charity close to your heart?

A home for everyone

Whether you’re just starting out, or you’re a practiced hand, we have active and firm-wide support communities in place to help everyone at PA get the support they need.
Find out more

Going further afield

With offices spread across the globe, we’re able to relocate our people who want to move – whether temporarily or permanently. Your starting location doesn’t have to be forever, as your career takes off – so can you.

Location

The base office for this role is Victoria, London. However, you may sometimes be required to work onsite at client offices, too. You can find out more about our offices and remote working approach on our Locations page.

Address

10 Bressenden Place, Westminster, London SW1E 5DN

Transport links

Our office is a short walk from Victoria station. Victoria is on the National Rail as well as Circle & District and Victoria Underground lines.

Victoria – 2 minutes walk
Charing Cross – 15 minutes by tube
Waterloo – 15 minutes by tube

Our offices

Additional Information

Benefits at PA:

  • Private medical insurance
  • Travel allowance
  • 25 days annual leave with the opportunity to buy 5 additional days
  • Company pension scheme
  • Annual performance-based bonus
  • Life and Income protection insurance
  • Tax efficient benefits (cycle to work, give as you earn)
  • Additional optional benefits (Dental, critical illness, spouse/partner life assurance)

PA is committed to building an inclusive and supportive culture where diversity thrives, and all of our people can excel. We believe that greater diversity stimulates innovation, enabling us to fulfil our purpose of ‘Bringing Ingenuity to Life’, supporting the growth of our people, and delivering more enduring results for our clients.

We only recruit, promote and reward our people based on their contribution, without regard to gender, race, disability, religion, nationality, ethnicity, sexual orientation, age or marital status.

We welcome international applications, but we are unable to offer sponsorship for work permits, so you will need to have the full right to live and work in the UK. Unfortunately, your application will be automatically rejected if you do not have these rights.