Digital Delivery Lead

The role

At PA, we take an innovative approach to technology consulting. That’s why we only hire the most innovative thinkers. With a global network of FTSE 100 and Fortune 500 clients, we offer our consultants unrivalled opportunities for growth and give them the freedom they need to excel. Whether they’re interested in solving complex challenges, executing organisational change or inspiring unconstrained ideation, we offer them a place to carve out a lasting career. Employee-owned, award winning and highly ambitious, at PA we are a different kind of consultancy.  

At PA Consulting Group we help some of the largest and most complex organisations from across the globe to adapt and excel by adopting digital thinking and ways of working. To us, Digital Delivery is much more than a methodology; it’s the key to building the right leadership, cultural and organisational structure. Our business is made up of some of the world’s smartest Digital practitioners.

What you’ll do

Digital Delivery Leads drive the evolution of delivery practices and ensure excellence in every aspect of our delivery to clients – from strategy to shipping. You will lead by doing, mentor with generosity and simplify the complex. You will be responsible for setting up and running projects and programmes to deliver digital transformation, as part of a highly skilled cross functional team. You’ll be adept at delivering complex digital products and services, breaking down barriers for your team, planning at a high-level and getting into the detail to make things happen as needed.

You will develop strategic, long-term relationships with clients. You will formulate and articulate delivery strategies and workable, tactical plans. You will ensure our delivery solutions are robust, risk managed and commercially strong; and in some cases you will act as overall Assignment Manager for a client engagement.

You will be core to decisions that build high performing teams, where people are excited about the work they are undertaking. This means you are not set in one process or way of thinking but use exactly the right skills to solve our client challenges, though you will be a highly-experienced and proficient Agile delivery practitioner. You will spend 85% of your time in the work and 15% of your time on new business, capability priorities, mentoring and supporting others, including line management.

The big picture

  • Have a strategic understanding of PA’s goals, purpose and vision; and why clients and employees come to PA
  • Demonstrate understanding of and promote best practice of the PA values and ways of working
  • Keep up to date with opportunities issues and trends, and have a point of view, sharing your knowledge generously
  • You are committed to helping build a better PA and able to spot new business opportunities, take an active role in new business development activities

Key responsibilities, skills and experience

  • Lead and formulate delivery strategy, be a delivery expert the team can draw on to determine the most appropriate approaches and methodologies
  • Clearly communicate delivery direction to others and be ‘in the work’ yourself
  • Be organised, self-motivated, ambitious, curious
  • Have direct line management responsibilities; coach, mentor and train; organise and run interviews, onboarding activities, 1-2-1’s, performance and development plans
  • Help evolve and codify our Delivery practice, deliver projects using the appropriate methodology, learning and iterating frequently, and coaching others to do so
  • Set the bar/example of what great Delivery Management looks like, ensuring quality and attention to detail is embedded throughout our work.

Setting direction

  • Leading planning and kick off of projects and programmes of work, and collaborating closely with the team to keep focus on working in a rational sequence following an agreed approach, using appropriate methodologies and techniques
  • Play an active part in new business, coaching the team on possible and recommended approaches; including setting direction for delivery, pitching to present ideas, recommendations and estimates and being heavily involved in developing written responses

Decision making

  • Analyse and evaluate pros and cons and identify risks to make decisions that take account of the wider context of a project or relationship and identify the correct point for escalation and action. Make considered recommendations to appropriate escalation points
  • Identify the main issues in complex problems and work to clarify understanding or expectations, to seek the best options, pragmatically weighing the complexities involved against the need to act
  • Push appropriate decision making to the right level within teams, to encourage innovation and delivery within the team

Governance and quality

  • Establish and manage robust, but appropriate, governance for programmes and projects
  • Coach the team and the client through understanding new or adjusted practices introduced into the project or product life cycle
  • Review, challenge and adjust performance levels to ensure quality outcomes are delivered on time
  • Get the best out of people by giving enthusiastic and encouraging messages about priorities, objectives and expectations
  • Exemplify positive client service behaviours and promote a culture focused on ensuring client needs are met. Put yourself in the client’s shoes.

Leading and communicating

  • Be visible to your teams and our clients, and regularly undertake activities to engage and build trust with the team, the client and the stakeholders
  • Confidently engage with clients and colleagues at all levels to generate commitment to goals. Build relationships with senior clients
  • Clarify strategies and plans, giving clear sense of direction and purpose
  • Maintain clear, calm communications in challenging circumstances and lead by example, encouraging others to do the same. Use your strong communication and coaching skills within the team to resolve issues

Collaborating, sharing and partnering

  • Actively build relationships with colleagues, clients and third-party contacts to achieve progress on objectives and shared interests
  • Encourage contributions and involvement from a broad and diverse range of people by being visible and accessible
  • Seek constructive outcomes in discussions, challenge assumptions but remain willing to compromise when it is beneficial to progress
  • Actively participating in the wider Delivery Management Capability, sharing and re-applying skills and knowledge and bringing in best practice

Understanding

  • Understand enough of the client’s domain to be able to hold the team’s focus on the value proposition within each goal the team commits to
  • Understand enough of the technical domain to recognise the technical risks arising from the development process

Specialist Skills and requirements

  • Demonstrable experience of running Agile delivery projects in this domain
  • Demonstrable commercial acumen, with excellent written and numerical skills. You will be highly-experienced in writing Statements of Work, project approaches and proposals, in long-form
  • Expertise in estimating, scoping and delivering large scale digital projects and products, using a variety of techniques
  • Strong organisational and communication skills
  • Demonstrate excellent presentation skills

You may be required to go into client organisations, as part of delivery teams and set up delivery practices, governance and routines onsite for periods of time, or coach others to do so. 

The Delivery team

We build high-performing teams to scope, set up and lead engagements that deliver digital transformation, digital products and digital services; combining the best methodologies, people and conditions.

More about Delivery
Lauren Davies Delivery Lead

Lauren Davies

"No matter how busy we might be, in the Delivery team we always spare the time to come together to socialise, share knowledge, mentor, and ultimately develop our practice. With such varied backgrounds, different members sharing how they wouldovercome challenges is invaluable, and somethingI’ve not really experienced elsewhere."

Benefits

We all work best when we feel valued, supported and life feels balanced, so we got the folks who actually work here to design our benefits.

Looking after you and yours

Flexible healthcare plans just for you or your family. Depending on your office location, we offer a range of benefits including dental, eye tests, gym discounts, Cycle to Work, and more.

Finding work/life balance

Now, more than ever, we’re big on flexible working. Whatever the situation at the time, we’ll have an open discussion about what works for you. We’ve also enhanced our parental leave, so you can make more time for what really matters.

Taking a break

Because there’s more to life than just work… All our office locations have competitive annual leave allowances. You can also buy up to five extra days per year.

Personal growth

Learning never stops – it feeds the mind, expands our skills, and strengthens our team. We offer a range of ongoing internal and external training programmes covering everything you'll need to feed and grow your career ambitions.

Planning for the future

Don't worry, we offer all the sensible stuff, including a pension, life assurance, income protection schemes, and PA shares.

Giving back

Take advantage of our great Give as You Earn scheme, or why not volunteer up to three days a year for a charity close to your heart?

A home for everyone

Whether just starting out, or a practised hand, we have active and firm-wide support communities in place to help everyone get the support they need.

Find out more

Going further afield

With offices in countries across the globe, as a firm, we’re able to relocate folks who want to move – whether temporarily or permanently. Your starting location doesn’t have to be forever, as your career takes off.

Location

The base office for this role is Belfast. However, you may sometimes be required to work onsite at client offices, too. You can find out more about our offices and remote working approach on our Locations page.

Address

79 Chichester Street, Belfast, BT1 4JE

Transport links

Our office is right in the city centre, a few minutes' walk from several Translink Metro stops, Lanyon Place and Great Victoria Street train stations. There’s also lots of parking in the vicinity – the closest being Victoria Square right across the road.

Laganside bus station – 5 minutes walk
Europa bus station – 12 minutes walk
Lanyon Place – 8 minutes walk
Great Victoria Street – 13 minutes walk

Our offices

Additional Information

Benefits:

  • Private medical insurance
  • Interest free season ticket loan
  • 25 days annual leave with the opportunity to buy 5 additional days
  • Company pension scheme
  • Annual performance-based bonus
  • Life and Income protection insurance
  • Tax efficient benefits (cycle to work, give as you earn)
  • Voluntary benefits (Dental, critical illness, spouse/partner life assurance)

We believe in the power of ingenuity to build a positive human future in a technology-driven world.

As strategies, technologies and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

An innovation and transformation consultancy, we are over 3,200 specialists in consumer, defence and security, energy and utilities, financial services, government, health and life sciences, manufacturing, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Europe, and the Nordics.

PA. Bringing Ingenuity to Life.

 

We believe that diversity makes us a stronger firm and look to employ people with different ideas, styles and skillsets. This diversity stimulates a rich, creative environment – one in which our people develop, and our clients enjoy enduring results. We’re committed to recruiting, promoting and rewarding our people solely based on their ability to contribute to PA’s goals, without regard to their sex, race, disability, religion, national origin, ethnicity, sexual orientation, age or marital status.

We welcome international applications, but we are unable to offer sponsorship for work permits, so you will need to have the full right to live and work in the UK. Unfortunately, your application will be automatically rejected if you do not have these rights.